Effective Date: 26/09/2025
At Aging Control Online Store, customer satisfaction and safety are our top priorities. This Return & Refund Policy outlines the conditions under which returns and refunds may be accepted for purchases made through our website [www.agingcontrolonline.com].
1. Eligibility for Returns
You may request a return under the following conditions:
The return is requested within 1 day of receiving your order.
The product is unused, unopened, and in its original packaging.
The product has not been tampered with or damaged after delivery.
The return is for a product that is incorrect, defective, damaged in transit, or does not match the description.
⚠️ Due to hygiene and health safety regulations, we cannot accept returns on:
Opened or used products.
Items with broken seals, missing packaging, or visible signs of use.
Items purchased on clearance or as final sale, unless defective.
2. How to Request a Return
To initiate a return:
Contact our customer support at [support@agingcontrolonline.com] within 1 day of delivery.
Provide your order number, the reason for return, and photos of the item (if applicable).
Wait for return approval and instructions.
Returns sent without prior authorization will not be accepted.
3. Return Shipping
If the return is due to an error on our part (e.g. incorrect or defective product), we will cover the return shipping costs.
If the return is due to a change of mind or customer error, the customer will be responsible for the return shipping cost.
Returned items should be sent to Aramex office, and please ensure the package is properly packed and trackable.
4. Refunds
Once the returned item is received and inspected:
We will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within 7–14 business days.
You will receive a confirmation email once the refund has been issued.
Please note:
Shipping fees are non-refundable unless the return is due to our error.
Refund processing times may vary depending on your payment provider.
5. Exchanges
We currently do not offer direct exchanges. If you would like a different product, please return the item (if eligible) and place a new order through our website.
6. Damaged or Defective Products
If you receive a damaged or defective product:
Please contact us within 24 hours of receiving the item.
Provide clear photos of the product and packaging.
We will offer a replacement or refund, as appropriate.
7. Cancellations
Orders can be cancelled before they are shipped. If your order has already been processed or dispatched, it cannot be cancelled. In that case, you may request a return once the item is delivered (if eligible).
8. Contact Us
For return requests or questions about your order, contact us at:
📧 Email: [support@agingcontrolonline.com]
📞 Phone: [+966532537053]